Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Profile photo, vehicle details (for riders), and business information
• Verification Documents: Government-issued ID, vehicle documents, and other verification materials (for riders)
• Delivery Information: Pickup and delivery addresses, package descriptions, and contact details for recipients
• Payment Information: Payment card details processed through our secure payment provider, Paystack
• Communications: Messages sent through our in-app chat, support inquiries, and feedback

1.2 Information We Collect Automatically

• Location Data: GPS location when you use our app (with your permission) for delivery tracking and rider matching
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: How you interact with our platform, including pages visited, features used, and time spent
• Log Data: IP addresses, browser type, access times, and referring URLs

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our delivery services
• Match senders with nearby riders
• Process payments and prevent fraud
• Enable real-time delivery tracking
• Facilitate communication between users
• Verify rider identities and credentials
• Send service-related notifications and updates
• Provide customer support
• Analyze usage patterns to improve our platform
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Other Users: Senders and riders can see relevant information to complete deliveries (name, phone, location)
• Service Providers: Third parties that help us operate our platform (payment processors, cloud services, analytics)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls limiting employee access to personal data
• Secure payment processing through PCI-compliant providers

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. This includes:

• Account information: Until you delete your account
• Delivery records: 7 years for legal and tax purposes
• Payment records: As required by financial regulations
• Support communications: 3 years after resolution

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Location: Control location sharing through your device settings

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, including:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of FIDI after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: