Terms of Service

1. Acceptance of Terms

By accessing or using the FIDI platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users of the Service, including senders, riders, and any other users.

2. Description of Service

FIDI is a peer-to-peer delivery platform that connects individuals who need to send packages ("Senders") with independent delivery providers ("Riders"). The Service includes:

• A platform for creating and accepting delivery requests
• In-app messaging and price negotiation tools
• Secure payment processing
• Real-time delivery tracking
• Rating and review systems

FIDI is a technology platform and does not itself provide delivery services. Riders are independent contractors, not employees of FIDI.

3. User Accounts

3.1 Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and for all activities under your account.

3.2 Eligibility

You must be at least 18 years old to use FIDI. Riders must also:

• Possess a valid government-issued identification
• Have appropriate vehicle documentation (if applicable)
• Pass our verification process
• Maintain any required licenses or permits

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or harm the community.

4. Sender Responsibilities

As a Sender, you agree to:

• Provide accurate pickup and delivery information
• Accurately describe package contents and dimensions
• Ensure packages are properly packaged for transport
• Not send prohibited items (see Section 6)
• Be available for pickup at the specified time
• Pay agreed-upon delivery fees promptly
• Treat riders with respect

5. Rider Responsibilities

As a Rider, you agree to:

• Maintain accurate profile and vehicle information
• Only accept deliveries you can complete
• Handle packages with care
• Complete deliveries in a timely manner
• Follow all traffic laws and regulations
• Maintain appropriate insurance coverage
• Treat senders and recipients with respect
• Not misuse platform features or manipulate ratings

6. Prohibited Items

The following items are prohibited from delivery through FIDI:

• Illegal drugs or controlled substances
• Weapons, ammunition, or explosives
• Hazardous or flammable materials
• Stolen property
• Counterfeit goods
• Human remains or body parts
• Live animals (unless specifically authorized)
• Cash or bearer instruments exceeding ₦50,000
• Any items prohibited by Nigerian law

FIDI reserves the right to refuse or cancel deliveries of prohibited items and may report violations to authorities.

7. Pricing and Payments

7.1 Price Negotiation

Senders and Riders negotiate delivery prices through our platform. Once both parties accept a price, it becomes the agreed-upon delivery fee.

7.2 Platform Fee

FIDI charges a platform fee (commission) on each completed delivery. The current rate is 15% of the agreed delivery fee. This fee is deducted from the Rider's payment.

7.3 Payment Processing

Payments are processed through Paystack. Senders must pay before pickup can occur. Rider earnings are credited after successful delivery confirmation.

7.4 Refunds

Refunds may be issued in cases of failed deliveries not caused by the sender. Refund eligibility is determined on a case-by-case basis through our dispute resolution process.

8. Delivery Verification

Our platform includes security features to verify deliveries:

• Pickup Confirmation: Senders must confirm that their package has been collected
• Delivery Code: Recipients must provide a unique code to confirm delivery

Both parties are responsible for completing these verification steps accurately.

9. Liability and Insurance

9.1 Limitation of Liability

FIDI is a platform connecting users and is not liable for:

• Damage to packages during delivery
• Lost or stolen items
• Delays in delivery
• Actions of Riders or Senders
• Accidents occurring during deliveries

9.2 Maximum Liability

To the maximum extent permitted by law, FIDI's total liability shall not exceed the amount of fees paid to FIDI in the 12 months preceding the claim.

10. Disputes

In case of disputes between users:

• Users should first attempt to resolve issues directly through our messaging system
• Unresolved disputes can be reported through the app for mediation
• FIDI may investigate and make determinations regarding refunds or account actions
• FIDI's decisions on disputes are final

11. Intellectual Property

The FIDI name, logo, and all platform content are owned by FIDI Technologies Ltd. Users may not copy, modify, or distribute our intellectual property without permission.

12. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

13. Modifications

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in the courts of Lagos State, Nigeria.

15. Contact

For questions about these Terms, contact us: